Privacy Policy

Introduction

Pixora ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App"). Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

We collect the following types of information:

• Device Information: We collect a unique device identifier (Device ID) to identify your device and provide personalized services.
• Account Information: We store your token balance, premium subscription status, subscription dates, and usage statistics.
• Content: We store images, videos, and audio files that you upload or generate through our App.
• Usage Data: We collect information about how you interact with our App, including generation requests, model usage, and feature preferences.
• Email Address: If you provide your email address (e.g., for subscription management), we may store it.
• Push Notification Tokens: We collect push notification tokens (FCM and OneSignal) to send you notifications about your content generation status.
• Language Preference: We collect your device's language setting to provide localized content.

How We Use Your Information

We use the information we collect to:

• Provide and maintain our services, including AI-powered image and video generation.
• Process your generation requests and deliver results.
• Manage your account, including token balance and premium subscriptions.
• Send push notifications about your content generation status.
• Provide customer support and respond to your inquiries.
• Improve our App and develop new features.
• Detect and prevent fraud, abuse, and security issues.
• Comply with legal obligations and enforce our terms of service.
• Provide localized content based on your country and language preferences.

Third-Party Services

We use the following third-party services that may collect information:

• Firebase (Google): We use Firebase for cloud storage, database services, push notifications (FCM), and remote configuration. Firebase may collect device identifiers and usage data.
• RevenueCat: We use RevenueCat to manage subscriptions and in-app purchases. RevenueCat may collect purchase history, device identifiers, and attribution data.
• OneSignal: We use OneSignal for push notifications. OneSignal may collect device identifiers and notification preferences.
• Apple Search Ads: We use Apple Search Ads attribution to measure advertising effectiveness. This does not require user consent.
• Meta Ads: We may use Meta (Facebook) Ads attribution to measure advertising effectiveness.

These services have their own privacy policies, and we encourage you to review them.

Data Storage and Security

Your data is stored securely using Firebase (Google Cloud Platform). We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• Your content (images, videos, audio) is stored in Firebase Storage.
• Your account information is stored in Firestore (Firebase's database).
• Data is encrypted in transit and at rest.
• We retain your data for as long as necessary to provide our services or as required by law.

Your Rights

You have the following rights regarding your personal data:

• Access: You can request access to your personal data stored in our systems.
• Correction: You can request correction of inaccurate or incomplete data.
• Deletion: You can request deletion of your personal data, subject to legal obligations.
• Objection: You can object to certain processing activities.
• Data Portability: You can request a copy of your data in a portable format.
• Withdrawal of Consent: If processing is based on consent, you can withdraw it at any time.

To exercise these rights, please contact us at lensorapp@gmail.com.

Children's Privacy

Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at lensorapp@gmail.com, and we will delete such information from our systems.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy in the App and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted in the App.